Privacy & Personal Data Policy

​Bookings

Eype House Caravan & Camping Park use GemaPark to store all data related to customer bookings.
GemaPark is a cloud solution provided by Netguides that is used to collect and store the following personal information:

• Customer Name, Address, Contact phone numbers, Email Address
• Holiday Participant Name, Gender, Address
• Details of holidays purchased and taken
• Details of interactions between the customer and the park company

As a Data Processor for our customers data, Netguides will ensure that:

• The data is kept securely using best practise methods for securing data
• The data is protected to prevent loss, destruction or damage of data
• They will report any data breaches to Eype House Caravan & Camping Park as soon as we know about them
• They have an appointed Data Protection Officer whose job is to ensure privacy and protection of personal data
• They will store the data held in GemaPark in the EU
• Our contract with you is updated to set out, with respect to the data processing we do for you, the subject-matter and duration of the processing, the nature and purpose of the processing, the type of personal data and categories of data subjects and the obligations and rights of you, the controller.
• If you terminate your agreement with Netguides for GemaPark we will permanently delete all your customer data on request, or 3 months after your contract terminates, after providing you with your own copy of all the data if requested.

GemaPark will help you meet your duties as a Data Controller by:

• Providing an easy way to permanently remove all ‘non-necessary’ personal information from a customer record.
• Providing a report showing all information held about a given customer.
• Recording the occurrence of any reports run via GemaPark including the user who ran it, the name and parameters of the report.
• Providing the ability for you to display explanations of how data will be used next to fields collecting extra personal data such as Car Registration or Holiday Participant Information.
• Making all marketing permission options fully configurable and opt in rather than opt out.
• Continuing to allow you to choose how much and what data to collect from your customers.

We would recommend you ensure your terms and conditions are updated to state what personal data you are collecting and the duration, purpose and nature of processing you do with the data you collect. You need to provide us with the latest copy of your terms and conditions once this is done so we can ensure they are updated in your booking process.